Customer Support – 1UP Games and Repairs

Customer Support


1UP Games ships within 1 business day of order Monday through Saturday (excluding national US holidays) from our storefront in Bay City, Michigan to customers worldwide.

 We offer: free in-store pickup, Standard USPS first class, Expedited Priority USPS, and international Shipping options.  Depending on the shipping service selected, customs and local postal services. Note that we are in the Eastern Daylight Timezone (EDT).

If you place multiple orders on the same day and would like them combined into the same shipment, simply contact us before you receive a tracking number. We will try our very best to accommodate your orders by combining them whenever possible, but due to the volume of shipments, 1UP Games cannot guarantee shipments will be mailed together.

International customers outside of the domestic United States are responsible for all international shipping duties, taxes, and fees. All shipments originate from United States postal code 48706, Bay City Michigan.


We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.  All login areas and shopping carts are secured by a SSL 256-bit encryption.